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Title
Text copied to clipboard!Online Social App Etiquette Specialist
Description
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We are looking for an Online Social App Etiquette Specialist to help shape and maintain respectful, inclusive, and engaging user interactions across our digital platforms. As social media and online communities continue to grow, the need for professionals who understand the nuances of digital communication and community standards becomes increasingly important. This role is ideal for someone who is passionate about online culture, digital communication, and user experience.
The Online Social App Etiquette Specialist will be responsible for developing, implementing, and monitoring etiquette guidelines for users of our social applications. You will work closely with community managers, content moderators, UX designers, and product teams to ensure that our platforms foster positive and respectful interactions. Your insights will help inform policy decisions, user education initiatives, and moderation strategies.
Key aspects of the role include analyzing user behavior, identifying trends in online interactions, and recommending best practices for digital etiquette. You will also be expected to stay up-to-date with evolving social norms, platform policies, and legal considerations related to online communication. The ideal candidate will have a background in communications, psychology, sociology, or a related field, and experience working with online communities or social media platforms.
This position requires excellent communication skills, cultural sensitivity, and a strong understanding of digital platforms. You should be comfortable working in a fast-paced environment and collaborating with cross-functional teams. Your work will directly impact the quality of user interactions and contribute to a safer, more welcoming online space for all users.
Responsibilities
Text copied to clipboard!- Develop and maintain etiquette guidelines for social app users
- Collaborate with moderation and community teams to enforce standards
- Analyze user behavior and identify trends in online interactions
- Provide training and resources on digital etiquette to internal teams
- Monitor and report on the effectiveness of etiquette policies
- Advise product and UX teams on features that promote respectful behavior
- Stay informed on legal and cultural developments in digital communication
- Support crisis management and conflict resolution in online communities
- Create educational content to promote positive user behavior
- Engage with users to understand their concerns and feedback
Requirements
Text copied to clipboard!- Bachelor’s degree in Communications, Sociology, Psychology, or related field
- 2+ years of experience in social media, community management, or digital communication
- Strong understanding of online behavior and digital etiquette
- Excellent written and verbal communication skills
- Ability to analyze data and user trends
- Experience working with cross-functional teams
- Cultural sensitivity and awareness of global social norms
- Familiarity with content moderation tools and practices
- Problem-solving and conflict resolution skills
- Ability to work independently and manage multiple projects
Potential interview questions
Text copied to clipboard!- What experience do you have managing online communities?
- How would you handle a situation involving inappropriate user behavior?
- Can you describe a time you developed or enforced community guidelines?
- What tools or methods do you use to analyze user behavior?
- How do you stay updated on digital communication trends?
- What strategies would you use to promote respectful online interactions?
- Have you worked with cross-functional teams before? Describe your experience.
- How do you approach cultural sensitivity in global online communities?
- What role do you think etiquette plays in user retention?
- How would you measure the success of an etiquette policy?
